Open to System operations analyst role
Get in touchAbout
Seeking a career in an Organization that would cherish My dreams of working with team oriented environment and where I can be best to explore my knowledge, interest and pro fi ciency towards my own development and for my organization.
Skills
Windows 10Entra ID user management OutlookOSTEndpointZscaler) Root causeTeluguHindiEnglishMarathiKannadaMarwadiPersonal DetailsDate of Birth 1509Nationality Indian 🇮🇳Gender MaleFather Name Yalala VeeraiahMother Name Yalala Sujatha
Experience
Technology Operations Analyst
- Encora Innovation Labs India Pvt Ltd
- Working as Senior Technology operations Analyst in the project(Wells Fargo Hyderabad).
- Perform Incident resolution and recovery for IT service desk, admin provisioning and L1 applications.
- Support remote desktops of windows 10, windows 11, cloud pc, Citrix VDI, Azure and VMware.
- Possess strong knowledge of incident /Request & Problem management in Service now.
- Resolve launch issues in Azure and VMware Horizon environments.
- Provide ticket-based support for Microsoft 365 of fi ce applications
- Resolve Citrix workspace issues using vSphere and Desktop Directory.
- Conduct remote installations of approved software and applications using remote tools and admin
- privileges.
- Create knowledge base articles and publish tips and techniques for commonly seen incidents.
- Provide support to Access and entitlement related issues
- Sr. Service Desk Agent
- Sutherland Global Services
- Providing technical support to end-users, leveraging broad-based expertise
- to handle problem identi fi cation, diagnosis, resolution, and escalation via
- the help-desk system, telephone, and remote support tools. Performed
- security administration functions for user, data, and remote access.
- Troubleshooting, repairing, and maintenance of computer systems,
- hardware, peripherals, and telephony. Analyzed system requirements to
- ef fi ciently isolate and resolve a wide array of technical issues. Participated
- in large-scale upgrades and installations.
- Business Process Associate
- Accenture Solutions Pvt Ltd
- Providing Administrative support and assisting employees with various hardware
- and software-related issues. Installation and modi fi cation of software and
- making minor repairs to computer hardware and software systems.
- Maintaining system functionality by testing computer components. Moreover,
- providing access to the team members depends upon their requirements and
- their line of Business.
- Adept in collaborating with colleagues to ensure product quality and
- improvements. Experienced in leading teams to evaluate system functioning and
- remain forward-thinking in design and progress.
Education
- Course / Degree School / University Grade / Score Year
- MBA [ IT] Princeton pg college of Information Technology 6.5 2022
- B. Com [computers] Nrupatunga Degree College 7.5 2020
- Intermediate [MPC] New Era Junior College 6.8 2017
- SSC Harrow High School 8.5 2015